British Serco Group delivers Dubai Metro availability 99.9%, punctuality 99.8%

BT News Desk
April 27, 2019 2:58 am

Roads and Transport Authority signed a contract extending operation and maintenance of the Dubai Metro with the British Serco Group until September 2021. The new contract covers the operation and maintenance of the Dubai Metro Red Line Extension Project Route 2020. This extension spans 15 km and connects 7 stations 5 elevated and 2 underground, and the test-run of the service is expected to start in February 2020.

The Dubai Metro lines currently have a network length of 75 km, which will increase to 90 km with the Red Line expansion and will have over 120 trains running at peak times. The total value of the fixed base fee for the two-year contract is around 680 million dirhams equivalent to about 140 million sterling pounds.

HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the RTA, signed the Contract on behalf of RTA; and Hon Rupert Soames, Serco Group Chief Executive Officer represented Serco during the signing ceremony. Attending the ceremony were Baroness Rona Fairhead, Minister of State for Trade and Export Promotion and HE Patrick Moody, British ambassador to the UAE.

Under the contract, the Company will provide operational and maintenance services to both lines of the Dubai Metro as well as Route 2020 involving the extension of the Red Line to the site of Expo. The contract also covers all metro assets such as trains, railways and stations. It will also cater to the provision of high-class passenger transit services customised to the daily ridership demands.

The contract scope also covers operating and maintaining the fare systems of Dubai Metro and collecting the proceeds of selling and recharging Nol cards, besides recruiting and training citizens to achieve a set Emiratisation target. The RTA is keen on qualifying Emiratis and the transfer of knowledge of international expertise in the operation and maintenance of rail systems; a new field to the region.

There are many factors attributing the operation and maintenance of the Dubai Metro to be contracted to specialised world-class companies. These include the requirement to have specialised experience in undertaking critical tasks as well as the know-how in operating and maintaining sophisticated electronic, computer and mechanical systems essential for the metro operation.

Contracting the operation and maintenance to specialised companies reduces the operational costs of the metro as private businesses are able to provide high quality service and performance at lower costs through continuous improvements and value engineering. This allows RTA to focus on its core responsibilities of developing legislation and overseeing implementation and enforcement.

Additionally, the practice of contracting the operations and maintenance of the metro is adopted in several rail systems worldwide such as London, France, Australia, Korea, and the USA metro lines among others.

“Serco has delivered operational performance levels in the Dubai Metro with a high train service availability of 99.9% and a punctuality of 99.8%, achieving a record of 204 million journeys in 2018. RTA’s introduction of edge-cutting technologies of the rail operation industry also contributed to achieving these indicators,” said Al Tayer.

Rupert Soames, Serco Group Chief Executive, said: “We are delighted to have agreed this extended and expanded contract to continue operating and maintaining the Dubai Metro, which is amongst the largest and most reliable rail services in the world. We look forward to working in close partnership with the RTA in support of the preparations for Expo 2020 and beyond. This contract demonstrates the high confidence that RTA has in Serco to continue with delivering world-class levels of safety, operational performance and customer service.

(Left to right) Rupert Soames, Serco Group Chief Executive and HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of the RTA.

Key takeaways

Strategy

  • RTA’s introduction of technologies contributed to achieving these indicators.
  • Private businesses are able to provide high quality service and performance at lower costs through improvements and value engineering.
  • RTA focusses on its core responsibilities of developing legislation and overseeing implementation and enforcement.
  • Requirement to have specialised experience in undertaking critical tasks.
  • Know-how in operating and maintaining sophisticated systems essential for metro operation.
  • RTA is keen on qualifying Emiratis and transfer of knowledge of international expertise in operation and of rail systems.

Execution

  • Serco delivered service availability of 99.9% and punctuality of 99.8%, with 204 million journeys in 2018.

Costs

  • Contracting operations to specialised companies reduces operational costs of the metro.

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