How to get CFOs to fund digital transformation projects
CFOs have an essential role to play in ensuring funding for their organisations’ innovation and growth by effectively defining and…
Using BSS to transform telecom customer experiences
If you are not a digital native, you may remember a time when the phrase, customer is king, could be…
Why businesses fail to transform customer experiences
Discrete manufacturing and process manufacturing spent more than $333 billion on digital transformation, DX solutions last year, representing nearly 30%…
Transforming the CIO’s role in enterprise strategy
Ella, a newer CIO at a large retail company, knows digital will change the entire business model of the enterprise. Blockchain could…
Designed-in security will dominate next generation of devices
Over the past decade, we have seen a proliferation of smart devices that possess the capabilities of information processing and…
CFOs can assist in successful digital transformation
The impact of digital transformation on every aspect of the business – from back-office processes to the customer experience –…
How AI can be used to enhance customer experiences
Better customer experience, which leads to improved customer satisfaction, loyalty and advocacy, is a goal across many organisations. A good understanding…
Balancing repair versus replacement of assets
Many manufacturing plants in the Middle East, like their international counterparts, consist of a wide assortment of assets patched together…
Transforming an organisation using a social cause
Employees often care about social issues and use their organisation as a vehicle to foster social change. Yet, despite commonly…
Why a digital mindset is required for transformation
On one side of digital business is the incumbent marketplace player, who prefers to invest only in a solid business…