Dubai Government Workshop partners with Finesse to boost transformation

Dubai Government Workshop, DGW has announced that it has reached a collaboration with Finesse to assist with the acceleration of its digital transformation journey, which aims to redesign traditional processes that support various business functions and decisions. As part of the partnership, Finesse will oversee digital automation of numerous services and provide analytical solutions to ensure operational excellence at DGW.

Fahad Alraeesi, Deputy of CEO, DGW, notes that his organisation is committed to maintaining and enhancing its services, while also increasing operational efficiency through significant investment in technology. “Keeping pace with the latest technological innovations aligns with our commitment to achieving digital transformation; and implementing digital solutions ranging from automation of customer journey touchpoints and internal processes, along with the provision of business insights to executive management and employees, will elevate our user experience to the next level,” he adds.

Eljo JP, Global Business Development Director, Finesse, asserts that the collaboration with DGW is strategic for Finesse as the company’s solutions meet specific public sector requirements. “Our solutions for analytics and RPA will significantly transform the entire business process at DWG, ensuring the Department has the latest technological innovations at its disposal moving forward,” he says.