Etihad Airways to use Microsoft AI to automate bank-reconciliation process

Etihad Airways expands Microsoft partnership to advance its tech capabilities

Etihad Airways recently announced the launch of the next phase of digital transformation for its finance division, which will leverage Microsoft artificial intelligence to automate its bank-reconciliation process.

The move will address the increasing demand for improvement in productivity and operational effectiveness in the post-COVID era. Etihad is set to make significant gains on efficiency by implementing the solution, as well as reducing the risk of human errors given a large number of transactions and manual reconciliation tasks currently in scope.

This latest initiative follows Etihad’s successful deployment of Microsoft artificial intelligence capabilities to support automated payment inspection earlier this year and is part of a continued partnership between the two entities in driving the adoption of artificial intelligence across the company.

Microsoft will soon celebrate the second anniversary of the opening of its UAE data centres. Since entering service, the facilities have energised the region’s dynamic digitisation culture, as enterprises reimagined their industries and delivered resilience and business continuity.

“The pandemic has created more demand for digital transformation. However, the ability to execute on this has really rested on having the right people and technology partners in place – this is where Etihad has been exceptionally well-positioned” said Adam Boukadida, Chief Financial Officer, Etihad Aviation Group.

“It is only recently that artificial intelligence tools have come into the hands of finance professionals in both a cost-effective and practical way. It is exciting to see how core processes such as bank reconciliations, payment controls and cash forecasting, can be super-charged as a result,” said Bhavesh Shivshanker, Head of Financial Operations, Etihad Aviation Group.

“Bank reconciliations are a tedious and labour-intensive process in most global organisations and we are excited about the ability to automate this through the use of technology. Our longstanding partnership with Microsoft has made it easier for us to initiate our automation plan to enhance efficiency, expand cost-reduction and optimise operations,” said Frank Meyer, Chief Digital Officer, Etihad Aviation Group.

“Artificial intelligence will be a great transformer across several sectors including aviation, empowering the creation of higher-value services that can lead to overall economic growth,” said Jens Hansen, Microsoft EMEA VP for Data and artificial intelligence. “We do not foresee artificial intelligence fully replacing humans in the workforce, rather we see it as a universally accessible tool to augment human abilities. And Etihad Airways has been a frontrunner in preparing today’s workforce for the jobs of the future by setting an example in its harnessing of artificial intelligence.”

Microsoft finance has been on its own journey to transform, making sure the learnings of this journey are shared across other organisations. “Digital transformation in finance has become more and more a necessity to overcome many of the challenges we currently face as finance leaders. It was my pleasure to kick off the discussions around such collaboration between Etihad Airways and Microsoft and start this journey together. It is great to see Etihad Airways taking major steps towards leading with innovation, and becoming a leader in that domain by realising value from adopting artificial intelligence and business process automation,” said Massimo Melessaccio, MEA CFO for Microsoft.

“Microsoft innovates with confidence and our UAE cloud regions are actively contributing to the success of our customers and the enhancement of the region’s competitiveness,” added Naim Yazbeck, Regional Director, Enterprise and Partner Group, Microsoft UAE.