Fujitsu released its Future Insights Global Digital Transformation Survey Report 2018, which outlines the results of its research conducted amongst 1,535 C-level executives and decision-makers at enterprises of various sizes across different industries in 16 countries. With this survey Fujitsu aims to gain a better understanding of the global state of digital transformation with regard to artificial intelligence, IoT and other advanced technologies.
The results revealed the current state of initiatives and challenges related to global digital transformation in different industries, and the report highlights six factors that deliver business success through digital transformation. In addition the findings provide insights in which fields in particular AI offers benefits. Fujitsu will leverage these findings to further strengthen its co-creation capabilities to support customers’ digital transformation.
Fujitsu conducted the second iteration of its Global Digital Transformation Survey, first carried out in 2017, seeking to shed light on ever-more specific business results.
Summary of Survey Findings
- Driving factors behind digital transformation initiatives
The survey revealed that motivating factors for digital transformation initiatives differed across industry sectors. In finance, manufacturing, and healthcare, decision makers are primarily motivated by the need to increase operational efficiency, while transportation companies are driven to respond to competitive threats, and retail companies hunger for business growth.
- Digital Transformation Progress
The finance industry is the furthest advanced in digital transformation initiatives, with results showing that approximately 90% of respondent financial services companies are already engaged in digital transformation.
- Digital Transformation Results
Many companies from each industry are already achieving business results from their digital transformation initiatives. In finance and retail, about 30% of projects have already delivered successful outcomes.
- Digital Transformation Success Factors
Six factors were found to determine the success of outcomes from digital transformation projects: Leadership, People, Agility, Business Integration, Ecosystem and Value from Data. These could be seen as the organizational capabilities that need reinforcement in order to bring about successful digital transformation.
- Impact of AI on Business
Business leaders understand that AI is set to have a significant impact on their industries, organizations, and wider society. The bulk of respondents are positive about its future development, with 68% believing that the future will involve people and AI working collaboratively.