If a process requires manual intervention there is a scope of digital transformation

Ali Hyder, Group CEO, Focus Softnet.

The first aspect of digital transformation is anything that can be moved from a manual entry mode to an automated process flow. Even with so much of integration and all-in-one application, we see organisations using silos of information where lots of duplication and manual input is a common practice. If there is even one department required to input information all over again, which already exists in organisational database then there is a scope of digital transformation. 

The second aspect of digital transformation is even if everything is integrated under one single database, but if the process requires manual intervention and not automated there is a scope of digital transformation.

The third and the latest aspect of digital transformation is enabling Machine Learning, Artificial Intelligence, Robotic Process Automation to improve quality and efficiency in the processes. There is no business today that is not driven by technology. The motto of Focus Softnet has been business driven technologies for technology driven businesses since the early 2000s. The question of involvement of technology in business is rather outdated. 

The more relevant question for today is whether the business has adapted to new technologies or is still sitting on legacy solutions which are outdated in today’s AI, ML, RPA driven business technologies. If these technologies are not adopted early, companies would lose competitive advantage and lose out in the race in providing customer satisfaction. Focus has multiple products that are taken up on cloud, artificial intelligence and RPA technologies. Its current projects are in utility services, financial sector and distribution verticals. 

 Focus 9 is the flagship integrated ERP product, which comes with built-in artificial intelligence and business intelligence capabilities. Focus products have been known to deliver state-of-the-art applications which are in sync and in many cases ahead of its competition and offered at competitive prices range. With the introduction of cloud and hybrid-cloud model of licensing, the entry level of Focus products has become much more affordable and easily accessible.

The artificial intelligence enabled Focus 9 provides multiple benefits to the user with:

  • Instant response to unstructured data queries
  • Voice Interface
  • Advanced Data Analytics
  • Connection on multiple channels 
  • Mobile interface

Apart from the artificial intelligence-related benefits, customers also get enhanced features like customer dashboard, vendor dashboard, advance budgeting module. 


Highlights 

  • Focus Softnet has multiple products that are using cloud, artificial intelligence and RPA technologies. 
  • Focus Softnet current projects are in utility services, financial sector and distribution verticals. 
  • Focus 9 comes with built-in artificial intelligence and business intelligence capabilities. 
  • With the introduction of cloud model of licensing, the entry level of Focus products has become more affordable.

By Ali Hyder, Group CEO, Focus Softnet.