Kanoo Travel to leverage cloud-based contact centers, intelligent retailing from 2023-2027

Kanoo Travel, the first IATA member agency in the GCC and prominent force within the Middle East’s travel Industry, has unveiled their key strategic initiatives, 2023-2027. The future roadmap builds upon a robust digitalization plan to deploy state-of-the-art technology, utilize cloud-based contact centers, and enable intelligent retailing to provide customers with a highly tailored next-generation travel platform.

As the largest travel management company in the MENA region, Kanoo Travel’s new strategy will prioritize key investments in artificial intelligence and digital platforms, data analytics software and cloud based infrastructure solutions to redefine the entire customer travel journey and experience at every touchpoint. This is in line with the company’s mission to provide the most sophisticated travel solutions on a global level, and cater to the needs of the future travelers’ changing behaviors and needs.

For more than 80 years, Kanoo Travel has cemented their legacy as pioneers of the travel industry in the Middle East, and this new vision only serves to solidify their reputation with a purpose driven plan to redefine the travel ecosystem and maintain growth in the region.