Mashreq appoints industry veteran Mark Edwards as Group Head of Operations

Mashreq has appointed Mark Edwards as its new Group Head of Operations. With over 25 years of experience, Mark is a seasoned business operations and banking veteran with international and regional experience across banking operations, shared services, business transformation, project management and corporate integration. Mark will be responsible for overseeing key operations of the business functions, including; Corporate Banking, International Banking, Global Payments, Treasury back office, Compliance Operations, Government and Regulatory Relationship, Trust Operations and General Insurance.

Prior to joining Mashreq, Mark undertook the role of Chief Operating Officer for QNB Group’s International Business division for the past four years. Previously, he has spent over 23 years working with HSBC in a number of different leadership roles, managing large banking operations teams and driving business transformation programmes, across various geographies including the Middle East and North Africa, North America, UK, India, Malaysia and China. Mark is a Business Management graduate from the University of Stirling, UK, and has followed an Executive Management Programme from INSEAD France and Singapore. He is also a Certified MoP Practitioner.

Commenting on the appointment, Ahmed Abdelaal, CEO, Mashreq, said: “I am pleased to have Mark on board our leadership team as we embark on a new phase of growth. With his exceptional subject expertise, Mark’s mandate is to direct competences around our operational model and drive agility, quality, and service delivery across all our business units. As we continue to innovate and concentrate on the digital arena, business process improvements and the effective delivery of functional objectives will underpin how we cater to the evolving needs of our customers and provide them with superior banking experiences.”

Mark Edwards added: “I am excited to be joining Mashreq, an institution I have long admired for its approach to modern banking and customer-centricity. Today’s financial landscape is extremely dynamic and exciting with the evolution of non-traditional financial players, emerging technologies and other disruptive forces that are changing the way a bank operates. I look forward to working with all the diverse divisions of Mashreq to leverage on this trend, and stand out as a model for our peers.”