SAP announces winners of SAP Quality Awards for Customer Success 2020 in three categories

Bahrain’s leading innovator, National Bureau for Revenue, is supporting the Middle East and North Africa’s IT market to top $77 Billion in 2021, global technology company SAP announced.

Recognising leadership in innovation and the top digital transformation initiatives, SAP has announced the winners of its SAP Quality Awards for Customer Success 2020. Winning organisations and their channel partners were across three categories: Business Transformation, Fast Delivery, and SAP S/4HANA Move.

The awards ceremony was held at the SAP House at Expo 2020 Dubai and included keynote speeches from Thomas Bamberger, President Customer Engagement and Experience CE&X, SAP, along with Ravi Prawda, Head of Customer Engagement and Experience CE&X EMEA South, SAP.

As MENA organisations begin to rebound from the pandemic, they are heavily investing in their IT modernisation as the foundation of their digital transformation. As a result, the region’s IT market is set to top $77 Billion in 2021, according to a recent report by IDC.

The ceremony started with a tour of the 900-meter square SAP House which showcased innovative customer experience solutions from SAP and its partners. This included an immersive tunnel, an interactive gamification of equestrian sports, the PODway platform for people of determination, and SAP Customer Checkout for retail innovation.

“Congratulations to the SAP MENA Quality Awards winners, especially Bahrain’s National Bureau for Revenue, for delivering digital transformation and innovation over the past year,” said Bamberger.

“Winners have undergone a rigorous judging process to ensure that they meet our 10 principles of quality, including achieving excellence based on proven methods, effective tools, experience, and good judgment,” added Bamberger. “These winners have successfully worked with channel partners to plan business goals, deploy optimised solutions, and develop realistic KPIs for continuous evaluations.”

In the Business Transformation – Middle East North category, winners included Basamh Trading and Industries Group in Saudi Arabia with LABS, the Bahrain National Bureau for Revenue with Invenio Business Solutions Limited, and Engro Corporation Limited in Pakistan with EY Ford Rhodes – which is Engro’s second consecutive win in the MENA region.

In the Fast Delivery category, winners included the Saudi Arabia Ministry of Finance with Albilad Arabia Pvt Company Ltd, Umm Al Houl Power in Qatar with Kaar Technologies, and K-Electric Limited in Pakistan with Tallymarks Consulting.

In SAP S4HANA Move, winners included RAK Ceramics in the UAE with eBorn Consulting, Western International LLC in the UAE with DXC Technology Middle East, and PharmaOverseas in Egypt with their own partner AST.