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Avaya named for Excellence in Customer Service with a NorthFace ScoreBoard Service Award
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Avaya named for Excellence in Customer Service with a NorthFace ScoreBoard Service Award

BT News DeskApril 27, 2023 0 Comment

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, announced it has been named for excellence…

Mashreq introduces Avaya, Koopid powered AI virtual agent for banking services
Artificial intelligence
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Mashreq introduces Avaya, Koopid powered AI virtual agent for banking services

Deepika ChauhanJune 28, 2020 0 Comment

Customers of Mashreq are now being served by the region’s first digital engagement banking bot, giving them access to powerful…

Moro Hub partners with Avaya to launch Moro Connect for UCaaS and CCaaS
Cloud
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Moro Hub partners with Avaya to launch Moro Connect for UCaaS and CCaaS

Deepika ChauhanJune 3, 2020 0 Comment

Moro Hub has launched Moro Connect, a disruptive offering that provides Unified Communications-as-a-Service, UCaaS, and Contact Centre-as-a-Service, CCaaS, for businesses…

Avaya and Airtel Uganda offer businesses complementary access to Avaya Spaces
Education
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Avaya and Airtel Uganda offer businesses complementary access to Avaya Spaces

Deepika ChauhanMay 10, 2020 0 Comment

In quick response to the Ugandan government’s decision to limit access to offices, and schools and universities to curb the…

Avaya enables India’s UP Dial112 call centre team to work remotely during COVID
Cloud
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Avaya enables India’s UP Dial112 call centre team to work remotely during COVID

Deepika ChauhanApril 20, 2020 0 Comment

In response to the global health emergency due to Covid-19 followed by extended nationwide lockdown, Avaya in India said that…

Orange, Avaya partner to enable remote learning in Egypt using Avaya Spaces
Collaboration
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Orange, Avaya partner to enable remote learning in Egypt using Avaya Spaces

Deepika ChauhanMarch 25, 2020 0 Comment

In quick response to the Egyptian government’s decision to close schools and universities for two weeks, as a measure to…

Egypt ICT, Avaya partner for development of digital skills, transformation of Egypt
Collaboration
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Egypt ICT, Avaya partner for development of digital skills, transformation of Egypt

Deepika ChauhanJanuary 10, 2020 0 Comment

Dr Amr Talaat, Egypt’s Minister of Communications and Information Technology, this week met with Nidal Abou-Ltaif, President, Avaya International, with…

Avaya and partner Moro to begin transformation of DEWA contact centre
Artificial intelligence
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Avaya and partner Moro to begin transformation of DEWA contact centre

Deepika ChauhanNovember 11, 2019 0 Comment

Data Hub Integrated Solutions, Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority, DEWA, have signed a MoU…

Mashreq partners with Avaya and Koopid to transform banking experience
Artificial intelligence
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Mashreq partners with Avaya and Koopid to transform banking experience

Deepika ChauhanNovember 11, 2019 0 Comment

Mashreq, a leading financial institutions in the UAE, has partnered with Avaya and Koopid to create a new banking experience…

Time Hotels transforms calling experience through Avaya’s communication cloud
Cloud
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Time Hotels transforms calling experience through Avaya’s communication cloud

BT News DeskApril 27, 2019 0 Comment

Customer service, a hallmark of the hospitality industry, has been elevated at Time Hotels with the recent upgrade of the…

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