Mashreq introduces Avaya, Koopid powered AI virtual agent for banking services
Customers of Mashreq are now being served by the region’s first digital engagement banking bot, giving them access to powerful…
Moro Hub partners with Avaya to launch Moro Connect for UCaaS and CCaaS
Moro Hub has launched Moro Connect, a disruptive offering that provides Unified Communications-as-a-Service, UCaaS, and Contact Centre-as-a-Service, CCaaS, for businesses…
Avaya and Airtel Uganda offer businesses complementary access to Avaya Spaces
In quick response to the Ugandan government’s decision to limit access to offices, and schools and universities to curb the…
Avaya enables India’s UP Dial112 call centre team to work remotely during COVID
In response to the global health emergency due to Covid-19 followed by extended nationwide lockdown, Avaya in India said that…
Orange, Avaya partner to enable remote learning in Egypt using Avaya Spaces
In quick response to the Egyptian government’s decision to close schools and universities for two weeks, as a measure to…
Egypt ICT, Avaya partner for development of digital skills, transformation of Egypt
Dr Amr Talaat, Egypt’s Minister of Communications and Information Technology, this week met with Nidal Abou-Ltaif, President, Avaya International, with…
Avaya and partner Moro to begin transformation of DEWA contact centre
Data Hub Integrated Solutions, Moro, a wholly owned subsidiary of Dubai Electricity and Water Authority, DEWA, have signed a MoU…
Mashreq partners with Avaya and Koopid to transform banking experience
Mashreq, a leading financial institutions in the UAE, has partnered with Avaya and Koopid to create a new banking experience…
Time Hotels transforms calling experience through Avaya’s communication cloud
Customer service, a hallmark of the hospitality industry, has been elevated at Time Hotels with the recent upgrade of the…
Avaya’s transformation excellence centre to be located at DWTC One Central
Recognising Dubai as the epicentre for innovation in region, Avaya announced that it will be building on its long-standing relationship…