Digitise as many processes as you can

Nikhil Nanda, Operations Head, Innovations Group.

Tech trends are accelerating the main characteristics of the new digital era which is scale, speed, and granularity of data. The magnitude of these changes is giving birth to new innovations, businesses, and business models.

Accelerated digital transformation is the new objective of top businesses and enterprises. Optimising resilience, scaling productivity and customer value by advance solutions, pioneering customer engagement with accelerated response and giving opportunity, pursuing sustainable technology solutions.

The adoption of tool and technologies have improved employee experience and enhanced operational performance through data driven automated practices.

By the use of technologies, Innovations Group helps business to get the right resource from the market and enhance experience of employee satisfaction. Digital HR technologies are being adopted to reduce cost, improve performance, and elevate employee experiences. All of which are becoming more important as companies compete for talent.

The emergence of cloud and 5G are examples of increase in computing power and network speeds that enable greater innovations.

In 2023, we will see innovation and development in transformative technologies such as artificial intelligence AI, Internet of things IoT and virtual and augmented reality VR AR, cloud computing, blockchain and superfast network protocols like 5G. This will bring us closer to build an Intelligent Enterprise.

Organisations need to have leaner structures. People need to be given more independence and leadership in their own tasks. Micro management needs to reduce and the level from your junior roles all the way to up to your C-Suit roles should shrink as this will improve feedback, efficiency, even for those who are working remotely.

The levels of hierarchy towards the people will be shorter and thus the amount of supervision, control and growth for the employees will improve if the organisation structure becomes leaner.

Most companies do not need to tackle carbon emissions in a direct manner. There are indirect ways to also tackle carbon emissions, for example, you do not need to try to reduce the amount of paper you try to consume directly but what you can do is find ways to move your processes online and as a result, reduction in printing and paper will automatically come through this which not only brings more efficiency to your business but naturally reduces carbon emissions. So, the blueprint would be to digitise as many processes as you can.

Usually, the form of digitising these processes would be to take up a third-party software, we look at the costs of this third-party software and then identify towards the environment savings that you can bring to your firm and justify the costs through those savings. It will also reduce the number of manhours required to transport from place to place. So, all digitising does indirectly is reduce carbon emissions and rather than thinking about it in a direct way.

Instead of, how do I reduce it, it is better to think of your business processes by asking, how to become more efficient and less dependent on human resources, and find ways to automate and digitise your processes.


Key takeaways

  • Accelerated digital transformation is the new objective of top businesses and enterprises.
  • Optimising resilience, scaling productivity and customer value by advance solutions.
  • Pioneering customer engagement with accelerated response and giving opportunity, pursuing sustainable technology solutions.
  • The adoption of tool and technologies have improved employee experience and enhanced operational performance through data driven automated practices.
Nikhil Nanda, Operations Head, Innovations Group.
Nikhil Nanda, Operations Head, Innovations Group.