Dubai Land Department’s remote access systems provide continuity of service
As part of its keenness to continue providing its services with the highest possible efficiency, Dubai Land Department, DLD, confirms the success of the remote work system experience applied in response to the precautionary measures taken by government health authorities to prevent the outbreak of Covid-19 and mitigate its consequences on businesses in the Emirate, ensuring that the real estate sector maintains its competitive position.
During the period of 15 March to 15 April, DLD’s customers showed a remarkable and successful activity in using these systems to complete their various transactions by being able to fully and effectively understand and adapt to them due to their ease of use.
Among the most prominent procedures completed was the Rental Disputes Centre’s Pay Your Dues, through which 492 transactions were completed. In addition, DLD witnessed the completion of 2,961 procedures for modification of personal data, 1,705 sales transactions for initial registration sale, 1,412 initial sales transactions, and 683 mortgage transaction registrations.
DLD’s customers could complete their various transactions by being able to fully and effectively understand these systems
DLD revealed that the main procedures were available for different customer categories, who demonstrated the ability to complete transactions remotely, especially as DLD developed a number of advanced systems and applications that adopt the latest technological solutions.
HE Sultan Butti bin Mejren, Director General of DLD, commented: “These figures announced for only one month affirm our ability to work to our full potential through remote systems and optimally utilise them to perform our various operations. They also reflect our keenness to provide smart and proactive solutions that our customers can benefit from in all circumstances. This achievement reflects our efforts to continue providing services in a smooth and simple manner for all our customers, as well as our readiness to overcome challenges and ensure the progress of our customers’ businesses.”
Bin Mejren added: “We extend our most sincere gratitude to our colleagues across all departments for their high commitment and dedication to DLD’s mission. We would also like to thank our customers who have shown a high understanding in dealing with the current exceptional circumstances. We will continue to communicate with them to inform them of the various developments and updates issued by the responsible authorities in the Government of Dubai. At the same time, we would like to assure them that our channels will remain open for their service and that they can contact our teams to help them complete their transactions anytime and anywhere.”
