Best employers have employee engagement score of 83%, Kincentric 2019 survey

Kincentric announces 10 Best Employers in MENA for 2019

Kincentric, a Spencer Stuart company, has announced the results of the 2019 Best Employers MENA programme, which recognises leading employers that strive to continuously spark change, inspire their people and accelerate business success. Kincentric helps organisations unlock the power of people and teams through their unique approach to human capital.

Best Employers, the leading employer benchmarking programme in MENA, measures and recognises extraordinary employers that demonstrate workplace excellence. Formerly a part of Aon, the program is now offered by Kincentric, a new business unit of Spencer Stuart, following the acquisition by Spencer Stuart of the business unit from Aon in July 2019.

Findings from this year’s study show that Best Employers in the region continue to invest in creating a highly engaged workforce, with an employee engagement score of 83% compared to 69% market average. As many as 86% of employees at Best Employers believe their organisation is adopting agile practices and becoming more responsive to changing needs, compared to 69% market average.

Furthermore, 84% believe their organisation is retaining the people they need to achieve their business goals compared to 60% market average, demonstrating their commitment to retaining top talent in today’s highly competitive job market.

This year, Kincentric has recognised Best Employers in the region across a number of sectors, ranging from logistics and hospitality to pharmaceutical and omnichannel customer experience. Two organisations have also been awarded Honourable Mentions’ in recognition of excelling in one of the four critical Best Employers’ indices.

The Kincentric Best Employers MENA 2019 are:

Organisation (listed alphabetically) Category
DHL Express Best Employer MENA: Algeria, Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, UAE
DHL Global Forwarding Best Employer Oman
InterContinental Hotels Group Best Employer, Global Program
Jumeirah Group Best Employer UAE
Atlantis, The Palm Best Employer UAE
Marriott International Best Employer. Global Program
Novartis Best Employer Kuwait and Algeria
Procter & Gamble Near East Best Employer Egypt
Teleperformance Best Employer Morocco and Tunisia
TLScontact Best Employer Algeria, Tunisia & Morocco

The Kincentric ‘Honourable Mentions’ in MENA for 2019 are:

Organisation (listed alphabetically) Category
Dubai Silicon Oasis Authority Honourable mention for Engaging Leadership
SWR Hospitality Honourable mention for Organisational Agility

Best Employers are awarded based on their ability to exceed others in the four measurable people factors that are key to success: employee engagement, organisational agility, engaging leadership and talent focus. Participating organisations work with Kincentric’s team of experts to understand the views and perceptions of their employee population. Using Kincentric’s state-of-the-art technology platforms, knowledge and consulting experience, employee opinions on these factors are analysed and compared to applicable benchmarks in Kincentric’s robust database to determine which organisations come out on top.

Khalid Youssef, Principal, Head of Culture and Employee Engagement, Middle East and Africa at Kincentric, says, “The Kincentric Best Employers program recognises the outstanding achievements of organisations across the region that capture the full power of their people and deliver strong, sustainable business results. Our research consistently shows that organisations that demonstrate high levels of employee engagement, profound organisational agility, engaging leadership and strong talent focus are reaping the benefits and creating a workplace of the future.” Khalid adds, “This year, we’ve seen an increase across three of the four Best Employer indices, including engaging leadership, agility and talent. This is a reflection of organisations becoming increasingly aware of the value a truly engaged workforce brings to an organisation. We congratulate all of our Best Employers on achieving this recognition.”